Lifecycle Services - Product Support
Contact Information for the Global Service Center (listed by country)
Contact Information for the Global Service Center (listed by country)
Updated May 20, 2024
Country | Coverage | Toll-Free | Alternate (caller pays) |
US/Canada | Customer & Support Company | Product Support: | 1-512-832-3774 |
Mexico | Customer & Support Company | 01 800 062 1077, | +1 512-832-3774 |
| Mexico City (Local) | Customer & Support Company | (55) 5809 5408 | +1 512-832-3774 |
Argentina | Customer & Support Company | 0800 266 4500 | +1 512-832-3774 |
Bolivia | Customer & Support Company | 800 100 959 | +1 512-832-3774 |
Brazil | Customer & Support Company | N/A | +55 15 3413-8944, +55 15 3413-8945 |
Chile | Customer & Support Company | 1 230 020 5575 | +1 512-832-3774 |
Columbia | Customer & Support Company | 01 800 518 1623 | +1 512-832-3774 |
Costa Rica | Customer & Support Company | N/A | +52 55 5809 5408, +1 512-832-3774 |
Dominican Republic | Customer & Support Company | 1 800 7519001 | +1 512-832-3774 |
Ecuador | Customer & Support Company | Dial 1999-119 then 888 846 4838 | +1 512-832-3774 |
El Salvador | Customer & Support Company | 800 6893 | +52 55 5809 5408, +1 512-832-3774 |
Guatemala | Customer & Support Company | N/A | +52 55 5809 5408, +1 512-832-3774 |
Jamaica | Customer & Support Company | N/A | +1 512-832-3774 |
Nicaragua | Customer & Support Company | N/A | +52 55 5809 5408, +1 512-832-3774 |
Panamá | Customer & Support Company | N/A | +52 55 5809 5408, +1 512-832-3774 |
Peru | Customer & Support Company | 0800 77958 | +1 512-832-3774 |
Trinidad & Tobago | Customer & Support Company | 1888 456 1407 | +1 512-832-3774 |
Venezuela | Customer & Support Company | 0800 1008731 | +1 512-832-3774 |
Other Latin America countries | Customer & Support Company | N/A | +1 512-832-3774 |
Country | Coverage | Toll-Free | Alternate (caller pays) | |
Australia | Customer & Support Company | 0011 800 3562 3562 |
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China | Customer & Support Company | 400 820 8682 | +63 2 8702 1111 | |
| India | Customer & Support Company | 000 800 440 1117 | +63 2 8702 1111 | |
Indonesia | Customer & Support Company | 001 803 44 2152 | +63 2 8702 1111 | |
Malaysia | Customer & Support Company | 1 800 88 1572 | +63 2 8702 1111 | |
New Zealand | Customer & Support Company | 00 800 3562 3562 | 09 970 3112 | |
Singapore | Customer & Support Company | 800 1863 004 | +63 2 8702 1111 | |
South Korea | Customer & Support Company | 080 500 5787 | +63 2 8702 1111 | |
Thailand | Customer & Support Company | 00 1 800 441 3508 | +63 2 8702 1111 | |
Other AP Countries | Support Company | N/A | +63 2 8702 1111 |
Country | Coverage | Toll-Free | Alternate (caller pays) | |
Angola | Customer & Support Company | N/A | +63 2 8702 1111 | |
Bahrain |
| N/A | +971 4 883 5235 | |
| Egypt | Customer & Support Company | 0800 000 0015 | +63 2 8702 1111 | |
| Israel | Customer & Support Company | N/A | +63 2 8702 1111 | |
| Kuwait | Customer & Support Company | 6632-9901 | +63 2 8702 1111 | |
| Nigeria | Customer & Support Company | N/A | +63 2 8702 1111 | |
| Oman | Customer & Support Company | 800 77630 | +63 2 8702 1111 | |
| Qatar | Customer & Support Company | 4431 0044 | +63 2 8702 1111 | |
| Saudi Arabia | Customer & Support Company | 800 844 1196 | +63 2 8702 1111 | |
| South Africa | Customer & Support Company | 800 991 390 | +63 2 8702 1111 | |
| United Arab Emirites | Customer & Support Company | 800 0630 0019 | +63 2 8702 1111 |
Country | Coverage | Toll-Free | Alternate (caller pays) |
Belgium | Support Company | N/A | +63 2 8702 1111 |
| France | Support Company | N/A | +63 2 8702 1111 |
| Germany | Support Company | N/A | +63 2 8702 1111 |
| Ireland | Customer & Support Company | 1 800 924 745 | +353 (0) 1407 3409 |
| Italy | Support Company | N/A | +63 2 8702 1111 |
| Netherlands | Support Company | N/A | +63 2 8702 1111 |
| Portugal | Support Company | N/A | +63 2 8702 1111 |
| Spain | Support Company | N/A | +63 2 8702 1111 |
| United Kingdom | Customer & Support Company | 0 800 783 0116 | +63 2 8702 1111 |
Countries: Austria, Belarus, Bulgaria, Czech Republic, Estonia, Georgia, Greece, Hungary, Kazakhstan, Lithuania, Poland, Romania, Russia, Slovakia, Slovenia, Switzerland, Turkey, Ukraine: +63 2 8702 1111 (caller pays)
Country | Coverage | Toll-Free | Alternate (caller pays) | |
| Czech Rep. | Customer & Support Company | 800 900 482 | +63 2 8702 1111 | |
| Kazakhstan | Customer & Support Company | 800 070 9675 | +63 2 8702 1111 | |
| Poland | Customer & Support Company | 800 441 1688 | +63 2 8702 1111 | |
| Romania |
| 800 894 483 | +63 2 8702 1111 | |
| Russia |
| 800 200 3353 | + 7 351 799 55 75 |
Country | Coverage | Toll-Free | Alternate (caller pays) |
Denmark | Customer & Support Company | 00 800 3161 3161 | +45 3832 2924 |
Finland | Customer & Support Company | 00 800 3161 3161 | +358 9 6937 9678 |
| Norway | Customer & Support Company | 00 800 3161 3161 | +47 2316 2893 |
Sweden | Customer & Support Company | 00 800 3161 3161 | +46 8 5853 6903 |
Your Single Point-of-Contact for Factory Support and Service.
E-Mail: [email protected]
WEB:
Guardian: https://guardian.emerson.com
Support Subscription required.
Chat Support is best suited for inquiry level calls. For more detailed issues please submit a support call through the Support Tab where you can upload related files and screenshots. Chat Support is available to DeltaV™, AMS Device Manager, AMS Machinery Health, Plantweb Optics, and Syncade product lines. Please be advised that Emerson Support Engineers may utilize the assistance of 3rd party translation services.
Spanish Support is only available for DeltaV Systems.
Support Coverage: DeltaV, Smart Wireless Field Networks, Smart Wireless Plant Networks, AMS Suite Device & Handheld Products, Plantweb Optics, and Syncade Smart Operations Management Suite. For CSI 4500, Sustain Support plan may be required.
Support for emergency situations is available over the phone 24 hours a day. Request for assistance via chat, email or Guardian are only monitored within the defined schedule below:
Submission Methods | Availability | Response Time |
Phone | 24 hours a day, 7 days a week | Immediate |
Guardian Chat | Sunday, 22:00 UTC +0 to Friday 22:00 UTC +0 | Immediate |
Guardian-submitted | 24 hours a day, 7 days a week | 1 business day |
Sunday, 22:00 UTC +0 to Friday 22:00 UTC +0 | 1 business day |
Please note that you will be asked to provide the following information for verification process and call ticket creation:
